If it did not help, be tolerant and wait for the server reboot.
Here you’ll see the status of your ticket. To create new ticket, you should click on ‘New Ticket’ and fill in the needed fields with information. There you should type the help topic of your problem, subject, specify server, your char name, date/time of problem, and below describe your problem clearly without shortening. We want to recall you that support center works only with tickets written in English language. If you need, you can attach screenshot with your ticket.
When you’ll send ticket, you can view its status and get answers and recommendations from the Support team. Also we want say to you, that you shouldn't create new ticket for each reply. One ticket with same thread is more than enough. If you received answer on your ticket and it was closed, but you still need some help in this case or you still have some questions about your issue, you just need to reopen your ticket via new reply.
Describe it clearly, without shortening, also make sure that this suggestion wasn't posted before. The team will consider the report.
IMPORTANT a)You should be very careful when you buying items, don't forget to chose right server
b) All items purchased from Item shop are placed in the mall bank in game.
- 1. Put the item on which you want to add bonuses in your Store Keeper in the game, close the Store Keeper after you put item for mall.
- 2. Go back to Metin home page and click on “Market”, after - on "Self made bonus change", select game server and your store will be open.
- 3. Check the name of the item you are going to add mall bonuses.
- 4. Add the bonuses which you want.
- 5. Scroll down, put your PW (PW from your account).
- 6. Click "change bonus" and Done!.
IMPORTANT: a) If you forget to close your store keeper in the game and let it open while you adding bonuses, this will cause some problems such as the adding bonus will not pass successfully.
b) It’s impossible to add stones on earrings, bracelets, necklaces.
c) 100% of one type bonuses is enough for normal working of resistance bonuses.
Solution:Make sure that your internet connection works well.
Check your firewall settings. Open your Windows system settings, go to Firewall, click Allow a program through Windows Firewall, browse for the Metin2United.exe file and add it. More info can be found here.
Reason: Your Anti-Virus program detected the file as a virus and moved it into quarantine or deleted it.
Solution:Open your Anti-Virus program and look for a log file. There the metin2client.bin file should be listed. Mark the file as safe and let the program ignore the file. Then restart the patch again.
Click the Windows Start menu button and type Avast. The Avast icon will appear in the search results at the top of the Start menu.
Click Avast to open the Avast window then click on Real Time Shields.
Under Real Time Shields, click on Behavior Shields.
Click on Expert Settings then Trusted Processes. Find the file and add it.
Under Real Time Shields, click on File System Shields.
Click the Expert Settings button to open the settings window.
Click the Exclusions tab on the left side of the window. An exclusions text box will appear on the right side of the window.
Click the Browse button. Put a check mark next to the Metin2United.bin file and click OK.
Click OK to close the settings window.
Right-click Avira AntiVir's icon in the notification area of the taskbar, which is located next to the clock. Select Configure AntiVir. Check the Expert mode option box, which is located on top of the left corner in the window.
Click the + sign next to Scanner on the left of the window.Click Scan and then Exceptions. Go to File Objects and type Metin2United.bin. You also can click the Browse button, navigate to the Metin2United.binfile and double-click it. Click Add.
Click the + sign next to Guard on the left of the window under the Scanner option you selected in Step 2. Click Scan and then Exceptions. Go to File Objects and type Metin2United.bin. You also can click the Browse button, navigate to the Metin2United.bin file and double-click it. Click Add.
Close Avira AntiVir by clicking the OK button on the bottom of the window and reboot your computer.
Other Antivirus programs:
Norton Security 2010
Norton Security 2011
Norton Security 2012
Norton Security 360 V4.0
Norton Security 360 V5.0
ESET NOD32 V3.0
ESET NOD32 V4.0
ESET NOD32 V5.0
McAfee VirusScan Enterprise 8.x
Solution: Open Daemon Tools. Go to the settings and uncheck Automount. Reboot your computer.
If you can't fix the problem please send Support Ticket and attach the 'syserr.txt' file from your metin2united game folder!!!